At Knight, we are committed to protecting your privacy. This Privacy Policy describes our policies and practices in relation to how we collect, use, store, and disclose your personal information. It also deals with how you can complain about a breach of the privacy laws, how you can access the personal information we hold about you and how to have that information corrected. Our business has the following entities:
- NKH Pty Ltd (ACN: 009 032 240) ATF The NKH Trust
- Knight Financial Advisors Pty Ltd (ACN: 112 156 082) ATF The KFA Trust
- Simplex Superannuation Services Pty Ltd (ACN: 131 002 447) ATF The SSS Trust
- NKH Knight Holdings Pty Ltd (ACN: 163 152 967)
- NKH Resources Pty Ltd (ACN: 131 426 063)
- Knight Group Pty Ltd (ACN: 009 060 584)
Collection of your personal information
‘Personal information’ means any details about you, from which your identity is apparent or can be uncovered. We collect and hold the personal information necessary for us to provide you with our Accounting, Financial Advice and Self-Managed Super services. This can include a broad range of information including your name, address, contact details, age, citizenship, gender, details of your personal and financial affairs, and the personal information of your partner and dependents. We may also collect government identifiers such as your Tax File Number. We only collect sensitive information, such as information about your health, with your agreement and if it is necessary for us to do so (for example to advise you about insurance or estate planning). We may disclose your health information to insurers when arranging insurance for you.
How we collect your personal information
Generally, we collect your personal information directly from you in face to face meetings, by electronic means (e.g. email or portals) and when undertaking the fact find process, completing an application for insurance or an investment, assisting with a claim under an insurance policy, advising you or reviewing your circumstances. If you provide personal information to any of our businesses, our other businesses may have access to it. For example:
- When our Financial Advisers or Accountants collect basic client information, such as name and contact details, they may provide it to each other. They may also share more detailed information about clients with each other, if it is relevant to a service they are providing e.g. if you are engaging both our Accountants and Financial Advisers.
- Our Self-Managed Super staff collects your personal information from our Accountants and Financial Advisers, and this may include the financial statements and tax returns or details of investments managed by our Financial Advisers. We may also contact you directly to ask for further information such as bank statements, invoices and receipts, for example, when completing your tax return.
- Our non-client facing staff, such as our management team and finance department may have access to your personal information, for example to generate bills, report on outstanding fees and general management of the business.
We may also collect personal information from third parties such as:
- Your bank, accountant, lawyer, insurers, companies you invest with, brokers and other professional advisers, and persons acting on your behalf, for example guardians and persons holding power of attorney;
- Another person or entity where you are covered under an insurance policy that covers more than one person or is taken out by someone you know;
- People who refer you to us, which is generally limited to your name and contact information; and
- Other organisations, service providers (including software providers and IT services) or business partners who work with us to provide you with products or services along with us to you.
The purposes for which we manage your personal information
The main purpose for which we collect, hold, use and disclose your personal information is to provide you with our Accounting, Financial Advice and Self-Managed Super services. Other purposes include to:
- Verify your identity for anti-money laundering and counter-terrorism financing purposes;
- Manage your ongoing requirements or ongoing relationship with you and to improve our services;
- Perform internal functions such as administration, accounting and information technology system requirements;
- Refer you to other organisations, service providers or business partners;
- Comply with legal and regulatory requirements, and prevent fraud or crime;
- Help us improve our services, develop our products and conduct research; and
- Provide you with information about products or services. You may opt out of this at any time by getting in contact with us.
We manage your personal information to fulfil our client services agreement with you and comply with our legal obligations in accordance with any consent we obtain from you. We will communicate with you by face to face meetings, phone, email/portal or post unless you tell us that you do not wish to receive such communications.
Sharing your personal information
We may share your personal information within our business as explained above in ‘How we collect your personal information.’ We may also disclose your information to:
- Insurers who you request us to arrange insurance with, including information about your health;
- Organisations who you ask us to arrange investments with or through, including your tax file number;
- Your bank, accountant, lawyer, insurers, companies you invest with, brokers and other professional advisers, and persons acting on your behalf, for example guardians and persons holding power of attorney;
- Individuals or organisations who assist us to provide our services, including financial intermediaries, software providers, IT services and hosting, cloud storage providers, marketing, communication, administration and paraplanning services, compliance consultants and auditors, and people who help us with claims like assessors and investigators;
- Other organisations, service providers or business partners whom we consider may provide services or products you would find useful, or who provide you with products or services along with us;
- Debt collection agents, in the event our fees are not paid;
- Other companies in the event of a corporate sale, merger, reorganisation, dissolution or similar event;
- Regulatory bodies, government agencies or law enforcement bodies; and
- Anyone who refers you to us or who you refer to us.
The Financial Advice ‘Fact Find’ will seek your consent to disclose your information in this way. We do not sell, trade, or rent your personal information.
Disclosing your personal information overseas
We may disclose your personal information to Australian businesses with overseas staff. If we do this we will ensure they manage your personal information in the same way we do. If we disclose your information to any overseas organisatons, we will ensure they are subject to equivalent privacy rules as Australia, or have agreed to provide equivalent or better protection of your personal information as is required in Australia.
If you don’t provide your personal information to us
We cannot provide you with our services if you do not give us the personal information that we require to do so.
How our website manages your personal information
When you use our website we collect usage information including your IP address, browser information, operating system, pages viewed, page access times and referring website addresses. This information is used internally for the purpose of monitoring website usage trends and delivering personalised content to you while you are at our website. We may use third parties to analyse this data. If our information practices change at some time in the future, we will only use data collected from the time of the policy change forward for these new purposes.
How we store and protect your personal information
We store your personal information in Australia, in physical records at our premises, in electronic records at our premises which are backed up to a third-party cloud provider in Australia, or in cloud-based software platforms that we use to provide our services. We strive to ensure that your information is safe by aligning to a cyber security risk framement and selecting an appropriate maturity level which will prescribe arange of physical and electronic security measures to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
Changes to this Privacy Policy
We reserve the right to change this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use our site, mobile application or services until you have had the opporunity to raise these objections with us.
Accessing your personal information
You have a right to:
- Request access to your personal information and to ask us to correct or erase it, subject to exceptions allowed by law;
- Request that we restrict the way we manage your personal information (for example if you dispute the correctness of the information);
- Request that we transfer your data to another entity; and
- Object to us managing your personal information at any time (for example, you have the right to withdraw consent you have given us to manage your personal information but this does not affect the lawfulness of us managing your personal information before you withdraw consent).
You may be required to put your request in writing. We will also correct, amend or delete any personal information that we agree is inaccurate, irrelevant, out of date or incomplete. We reserve the right to charge a fee for searching for, and providing access to, your information. In some limited cases, we may need to refuse access to your information or refuse a request for correction. We will advise you as soon as possible after your request if this is the case and the reasons for our refusal.
Making a complaint
If you would like to make a complaint regarding our compliance with the Privacy Act, the Australian Privacy Principles, or this Privacy Policy, please write to us at hello@knightgroup.com.au. We aim to respond to your complaint within 30 days. If your complaint is not resolved by our response, you may refer it to the Office of the Australian Information Commissioner who can be contacted via the contact details shown on their website: www.oaic.gov.au.
If your complaint reasonably requires us to contact some other person we may decide to give to that other person some of the information contained in your complaint. If we do, whether we give information and what information is at our discretion.
Contacting us
We welcome your comments regarding this Privacy Policy. If you have any questions or would like further information, please contact us by email at hello@knightgroup.com.au.